Returns Policy

Returns

In the rare event that your item has arrived faulty please contact our customer service team wholesale@glamorous.com with your name, order number and issue.  After the product has been checked by our quality control team and the fault has been confirmed, we will be happy to offer you a refund of the value paid on any item(s). Any issues and refund requests must be reported to our care team within 7 days of receipt of your order (28 days for international customers).

Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.

Please note we do not refund the cost of the posting or shipping charge for your initial order.

We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.

Excluded Items

  1. Items that have been made to your specifications or clearly personalised
  2. Sealed items that are not suitable for return for health protection and hygiene reasons (eg underwear, swimwear, earrings, hosiery, socks and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place. When you receive the items, you may handle them to establish their nature, characteristics and functioning.

Acceptable handling of the items is that which would reasonably be allowed in a shop. Items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items.

Items sent with special packaging (such as fabric bags, special boxes, suit carriers, tie-dye items) or additional accessories, must be returned with this special packaging or accessories also in the same condition.